Overall Vcc Call Center Rating
Pros
"Easy to customize screen according user needs. Integration system with manufacturing and finance."
"It helps in many way to handle and monitor cost. Also it provide many customized reports."
"Can be paired with other software's as well to improve efficiency. I particularly preferred to integrate with TAP accounting."
Cons
"Licensing makes it difficult to run in a typical virtualized environment (Microsoft, VmWare)."
"Log files are not available once the user's session times out, making troubleshooting difficult."
"Product has many nuances and entry rules that make it difficult to navigate."
All Vcc Call Center Reviews
Filter ReviewsA scalable cloud-based solution that empowered us to deliver exceptional customer service with a remote workforce.
VCC Call Center has been a breath of fresh air for our geographically dispersed call center team. The cloud-based infrastructure allows seamless remote access, and the feature set caters perfectly to our needs. We've seen a significant improvement in agent productivity and customer satisfaction since implementing VCC Call Center.
ProsThe scalability and remote work capabilities are lifesavers. VCC Call Center easily adapts to our fluctuating call volume, and our agents appreciate the flexibility of working from anywhere with an internet connection. Additionally, the integration with popular CRM tools allows for a smooth workflow.
ConsWhile the reporting is robust, some might find it overwhelming at first. However, the VCC Live support team has been fantastic in helping us customize reports to meet our specific needs.
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