Overall Spark TG Rating
Pros
"Easy to customize screen according user needs. Integration system with manufacturing and finance."
"It helps in many way to handle and monitor cost. Also it provide many customized reports."
"Can be paired with other software's as well to improve efficiency. I particularly preferred to integrate with TAP accounting."
Cons
"Licensing makes it difficult to run in a typical virtualized environment (Microsoft, VmWare)."
"Log files are not available once the user's session times out, making troubleshooting difficult."
"Product has many nuances and entry rules that make it difficult to navigate."
All Spark TG Reviews
Filter ReviewsA reliable and feature-rich cloud telephony platform that offers a seamless integration with our existing CRM system.
Spark TG has been a dependable solution for our call center operations. The platform is feature-rich, offering call routing, call recording, and real-time analytics. Additionally, the smooth integration with our CRM system allows for a unified view of customer interactions, improving agent efficiency.
ProsThe reliability and the seamless CRM integration are the biggest highlights. Spark TG consistently delivers high uptime, ensuring our call center operations run smoothly. Furthermore, the CRM integration eliminates the need for agents to switch between multiple platforms, streamlining their workflow.
ConsThe user interface might feel a little cluttered compared to some other platforms. However, it's still functional, and with some familiarization, navigating the features becomes easy.
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