Overall Servetel Rating
Pros
"Easy to customize screen according user needs. Integration system with manufacturing and finance."
"It helps in many way to handle and monitor cost. Also it provide many customized reports."
"Can be paired with other software's as well to improve efficiency. I particularly preferred to integrate with TAP accounting."
Cons
"Licensing makes it difficult to run in a typical virtualized environment (Microsoft, VmWare)."
"Log files are not available once the user's session times out, making troubleshooting difficult."
"Product has many nuances and entry rules that make it difficult to navigate."
All Servetel Reviews
Filter ReviewsA feature-rich cloud telephony platform with a focus on business process automation.
Servetel has been instrumental in streamlining our business processes. The platform goes beyond basic call routing and offers features like call recording, transcription, and click-to-call functionality. These features, coupled with integrations with popular business process management tools, have significantly improved our operational efficiency.
ProsThe process automation features and the integrations with business process management tools are the most valuable aspects. Servetel helps us automate repetitive tasks and gain valuable insights from call data, leading to improved efficiency and customer satisfaction.
ConsThe learning curve for the more advanced process automation features can be a little steeper. However, Servetel offers comprehensive documentation and helpful customer support to address any questions.
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